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Faculty/Staff Support, Student Support, Email Accounts, Eudora Software, Eudora Documents, Dialup Accounts
Helpdesk
The TNS Helpdesk provides San Diego State University with an array of services in support of TNS technologies. We are located in Love Library Room 200, from 9 am - 4 pm, Monday through Friday. We can be reached by phone at 619-594-5261.
Support for Faculty and Staff
Email Accounts - account creation, password changes, creation of aliases.
Eudora Software - software updates, downloads, installation instructions, handouts and troubleshooting.
Dialup - instructions and troubleshooting for existing dialup accounts.
Site-licensed Software - distribution of site-licensed software such as McAfee, SAS, SPSS. Visit this link for a full list: http://www-rohan.sdsu.edu/%7Emwssls/sitesoftware.html
Support for Students
Computer Security - free McAfee security software, SDSU Acceptable Use Policy AUP information.
Residents of Piedra del Sol and Fraternity Row - sign up or change contracts for TNS services such as Internet Access and Cable TV; get help with setting up DHCP and Internet access troubleshooting.
Student Computing Center - The Library and Information Access Student Computing Center SCC is right next door to the TNS Help Desk, in LL-200. SCC offers many services. See http://www-rohan.sdsu.edu/~scc/ call 619-594-3189, or email scc@rohan.sdsu.edu for hours and additional information.
Email Accounts on the mail.sdsu.edu server are available to all regular university faculty and staff. Email accounts for employees of the SDSU Foundation, Aztec Shops and other auxiliary organizations, programs and projects, are available through mail servers specific to those areas. Contact your supervisor for more information.
If you are a regular university faculty, or staff, bring your current, valid SDSUcard to the TNS Help Desk in LL-200, open Monday through Friday, from 9 am - 4 p.m. No other form of identification will be accepted. Your card will be scanned, and (in most cases) your account will be created for you while you wait. This typically takes about 5 minutes. If you do not have an SDSUcard, or would like more information about SDSUcard services, click on: SDSUcard.
The following software may be downloaded and installed without charge. In addition, all documentation may be saved and/or printed.
| Operating System Version | Specifications | |
|---|---|---|
| Windows - 95/98/2000/XP | File Size | Date |
| Eudora 7.0.1 - Windows Release Notes (.txt) |
14.9 MB | Jan 18 2006 |
| Macintosh - Mac OS X | File Size | Date |
| Eudora 6.2.4 - Mac OS X | 4.8 MB | Mar 14 2008 |
| Macintosh - Mac Classic | File Size | Date |
| Eudora 6.1.1 - Mac Classic | 4.00 MB | Jun 10 2004 |
The Help Desk currently supports Pine, Outlook Express, and Eudora for Macintosh Systems 8 through OS X, and Windows 98/ME/NT/2000. IMAP support will be provided following the Fall 2005 migration of mail.sdsu.edu. For more information about IMAP and how the migration could affect you, see http://mailinfo.sdsu.edu/
Eudora Documents (Instructions)
| Eudora Documentation | MS Word  Adobe PDF  |
|
|---|---|---|
Windows  |
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| Format | Documentation Title / Subject | File Size |
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Download and install Eudora Pro 6 for Windows | 87kb |
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Add an E-mail account to Eudora Pro 6 for Windows using IMAP | 91kb |
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Add an E-mail account to Eudora Pro 6 for Windows using POP3 | 90kb |
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Configure Eudora Pro 6 for Windows using IMAP | 179kb |
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Configure Eudora Pro 6 for Windows using POP3 | 176kb |
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Quick Reference Guide for Microsoft Outlook Express 5.5 | 179kb |
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Configuring Eudora Pro 7 for Windows | 157kb |
Macintosh  |
||
| Format | Document Title / Subject | File Size |
| |
Download and Install Eudora Pro 6.x for Macintosh OSX and Macintosh Classic | 99kb |
| |
Add an E-mail Account to Eudora Pro 6.x for Macintosh using IMAP | 63kb |
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Add an E-mail Account to Eudora Pro 6.x for Macintosh using POP3 | 60kb |
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Configure Eudora Pro 6.x for Macintosh OSX and Classic using IMAP | 447kb |
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Configure Eudora Pro 6.1.1 for Macintosh OSX and Classic using POP3 | 344kb |
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Configuring Port 8025 for SMTP Outgoing Mail Server in Eudora 6.2 for Mac OS X |
176kb |
Dialup Accounts that already exist are supported by the TNS Help Desk. Support includes password changes and troubleshooting. New accounts are no longer offered since Webmail offers faster, more reliable, global services. To use SDSU Webmail, go to: http://webmail.sdsu.edu
Site-licensed Software is available as stipulated by specific software license contracts. Site-licensed software contracts are handled by University Computer Operations. For more information about available software, contracts and licenses, go to: http://uco.sdsu.edu/softwarelicense.htm To get copies of site-licensed software from the TNS Help Desk, bring your current, valid SDSUcard to the TNS Help Desk in LL-200, open Monday through Friday, from 9 am - 4 p.m. No other form of identification will be acceptable.
E-mail / Helpdesk / Infrastructure Project/TII / Network Services / Telephone Coordinators/Technical Contacts / Voicemail / Voice Services / Wireless